Early Out Self-Pay Collections
Early Out Insurance Follow Up

As healthcare costs continue to increase, so do patients' self-pay balances. With the implementation of the Affordable Care Act, higher deductibles and co-pays have been seen across the board. The burden of collecting these higher balances is placed directly on your facility. Compared to co-pays, deductibles can take more than four times longer to collect. Some medical entities ultimately write off close to 18% of deductibles to bad debt. Our Early Out process is designed and priced so that you can easily and efficiently outsource your self-pay collections to us. We work as an extension of your office and adapt to your policies and procedures. We can place calls and send notices in your name, or in the name of our subsidiary Ocmulgee Billing Solutions. We align our people, process and technology to increase collections and ensure a quality patient experience. Increased collections mean less dollars placed with a third party collection agency.

Below you’ll find the ways we are equipped to create the most value for your organization. These tools will not only ensure they we are doing a good job for you, but help you make sure we’re doing the job right.

• Initial placements are scrubbed for updated bankruptcy, deceased, place of employment, address, phone numbers, and payment predictability scoring.

• Calls will be sent and received from our call center so your staff can focus on their job duties

• We will continue to build positive brand recognition in the community you serve with our focus on quality patient experience in all communication we have your patients

• Patient statements will be sent by us, saving you from one of the highest expenses of working your on self-pay collections

• Patient statements reflect a medical statement that is easy to read and prompts the patient to pay through our secure online patient portal and payment gateway

• With our process and technology, payment plans will be systematically followed up on and you’ll never have patients who “fall through the cracks"

• You have access to a secure online client portal that gives you transparency and control over all accounts placed with us. You can transmit new accounts, enter payments, and have access to real time, easy to read metrics on your placements

• Payments collected can be routed directly into your bank account so you do not have to wait on payment from our agency. A low cost contingency fee based invoice would be paid biweekly/monthly

• All the above value is created while maintaining accreditation and A+ rating with the Better Business Bureau

Third Party Collections

With the changing environment and laws governing healthcare it is import to align your organization with a collection agency that has positioned itself to collect the most money from self-pay patients. Creditors Bureau Associates understands the importance of creating a systematic collections process that will create accountability from your patients back to the organization. Below you will find our approach to collections and some of the key value added services we can provide for our current clients.

• CBA aligns our superior training of employees for quality customer interaction, dedication to increasing throughput in our collections process, continued research and investment into the newest technology to create a superior value for our clients

• We will continue to build positive brand recognition in the community you serve with our focus on quality patient experience in all communication we have your patients

• Our client portal lets you have transparency and control over collections placed with CBA. Patients have access to their accounts through a consumer portal.

• CBA records all phone calls and uses the process to proactively grade our employees on customer service, compliance, and effective collection techniques

• Initial placements are scrubbed for updated bankruptcy, deceased, place of employment, address, phone numbers, and payment predictability scoring.

• CBA collects for a numerous primary care groups, specialty care groups, hospitals and EMS services. We are integrated with various software systems and can immediately receive bad debt files extracted from your system

• We believe in data security and protection and we’ve invested in an offsite backup server and backup redundancy. Our Rsync™ process could protect your cash flow if there was a catastrophic event

• We are a family owned business invested in creating a superior value with today’s technology. We are accredited by the Better Business Bureau and maintain an A+ rating

Commercial Collections

Creditors Bureau Associates' goal is to create value for your business by helping you recover outstanding accounts receivable. Stop writing off your bad debt, and let us recover it for you. Third party collection agencies returned over $40 billion dollars back into the economy in the past year by recouping bad debt that was turned over to them for collections! We have collection experience with large and small commercial businesses. We will customize our collection efforts to your business process. CBA can help you design collections procedures that will help you collect more of your accounts receivables internally and receive higher recovery rates from accounts that are placed for collections. Below are some key features you will experience if you place accounts with CBA

• CBA aligns our superior training of employees for quality customer interaction, dedication to increasing throughput in our collections process, and continued research and investment into the newest technology to create a superior value for our clients

• Our client portal lets you have transparency and control over collections placed with CBA. Consumers have access to their accounts through a consumer portal.

• CBA records all phone calls and uses the process to proactively grade CBA’s employees on customer service, compliance, and effective collection techniques

• CBA collects for a large number of commercial businesses ranging from large credit unions to construction businesses/roofers/pluming contractors. We are integrated with various software systems and can immediately receive bad debt files extracted from your system

• We believe in data security and protection and we’ve invested in an offsite backup server and backup redundancy. Our Rsync™ process protects your cash flow if there was a catastrophic event

• We are a family owned business invested in creating a superior value with today’s technology. We are accredited by the Better Business Bureau and maintain an A+ rating