Creditors Bureau Associates has taken the necessary steps to understand the environment that we work in. There are laws and rules that regulate how we operate our business. These laws can get very complicated. We train collectors thoroughly in all areas pertaining to the Fair Debt Collection Practice Act (FDCPA), Fair Credit Reporting Act (FCRA), Telephone Consumer Protection Act (TCPA), Health Insurance Portability and Accountability Act (HIPAA), and they are updated continuously on rulings put in place by the new Consumer Financial Protection Bureau (CFPB). This assures our clients of our reputation and ethics in our collection process. Our collectors are trained to comply with these laws before they are allowed to start collecting on our client’s accounts. Over the course of our collector’s tenure there is additional training in the laws and regulations mentioned above. A major component of our Compliance Policy is recording of phone calls. We use this process to proactively grade CBA’s employees on customer service, compliance, and effective collection techniques. We also test our collectors daily on their knowledge of laws and best practices that govern the collection industry. We believe that continuing education is key to providing a consistent, superior value to our clients.

Below are a few organizations that help us meet our requirements and help us stay attuned with the rapidly changing environment in the collections industry.